Creative freedom matters user experience.
We minimize the gap between technology and its audience.

About Us

We are agile and we give our unbiased take on all the goals and problems you come with. This allows us to design the best-suited solution for you and quickly wrap it up for implementation. Beyond that, we are pro-active and can initiate an investigation of your current solution and the workflows you have established to define the improvement potential. As a result, you invest wisely, whether in technologies or strategy shifts.

Our trained team responds quickly to every customer issue, question or complaint 24 hours per day, 7 days per week. 
We act exactly as you train us to act, helping with refunds, reorders, onboarding, and pre-sales. 
With a dedicated and scalable support team, you can focus more of your time on building your business. We only provide support as you need us. While many of our clients want us to be the first line of support for all inquiries, we can also provide service during coverage gaps and on demand if a team member calls in sick or over the holidays. 
Every account includes multiple agents across time zones, each reporting to a local manager. Our agents are spread across all regions – North America, Europe and APAC – giving us 24/7 coverage, while agents can work their normal working hours. This helps us recruit and retain the best agents.

Our e-commerce Business consulting services go beyond a narrower concept of digital user experience on your website and help you manage effectively the entire experience customers have with your company – from awareness to loyalty. 
OUR CONSULTING APPROACH With operational consulting, we focus to improve and maximize the efficiency of a target business workflow. The area of our competencies embraces:  

Supply chain management 
Procurement and production planning 
Order management and distribution 
Marketing automation 
Customer experience personalization 
Data management and analytics
Our approach is result-oriented. We are not that kind of company who force on the adoption of technologies just because they are feature-rich. When we offer you a solution, we clearly understand and communicate its value for your business.

Imagine having the power to instantly make faster and better decisions, understand and resonate with your customers on a deeper level, and run your business more efficiently, all without missing a sip of your morning coffee. 
Our Business intelligence & data analytics solutions can give you this magic wand in your hand. Every business owner needs to understand the impact of what they do on a daily basis. By knowing what’s working, what’s not, and how to improve, any e-commerce store or multichannel brand can thrive. And thanks to today’s technology, that’s possible. 
Our team and technology will open new horizon. Business intelligence and analytics software can help your company gain a competitive edge. 

Our e-commerce & merchant fraud solutions allow you to approve more orders and minimize false declines without negatively affecting conversions.

E-commerce Fraud Tools 

Separate fraudsters from legitimate customers by analyzing every action a user takes and increase acceptance rates with confidence. 

Advertising fraud protection 

Direct your future ad spend away from bots and toward real customers by evaluating traffic from advertising campaigns. 

Site performance monitoring 

Set alerts for website performance problems and unexpected downtime so you can handle issues before they affect your customers.

We open up new doors for your business A one-stop shop for your enterprise translation needs: from simple document translation, to customized localization solutions, to automated and fast turnaround translation services in 100+ languages.

Website localization 

Fully managed solutions for bringing your website to another culture, from multilingual WordPress sites to complex architectures. 

Software localization 

We localize the original files of your mobile app or desktop software and test them afterwards, sparing you the trouble of copying and pasting. 

Multilingual chatbots 

Integration with chatbot platforms, CMS and customer support ticketing software, dataset expansion, and post-localization testing. 

HR is a complex area right now with all social distancing, work shifts and patterns to contend with.
We believe HR support services should also be about motivating and inspiring your workforce, especially at this time so that your business can adapt and succeed. 
We understand that every business is different and because of that, we provide you with an HR solution which can support you flexibly. 
Our solutions are delivered remotely with use of video calls and where needed also on-site at your business. Typically, our team have come from bigger business backgrounds, and now love working with entrepreneurial, growing businesses. 
By coming to us for outsourced HR support, our clients love the simplicity and cost-effective option, working hands-on to bring positive change in their businesses.



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Do not hesitate to contact us. We will be happy to answer and cater to your specific business needs.

Contact Info


Rruga “Donika Kastrioti”, Pall.1, Shk.4, Tirane